Returns and Exchanges

We are glad to accept returns and exchanges on regular priced, and non-custom items. Please keep in mind that with most any baby carrier there is a learning curve. We are happy to help you should you have any questions or concerns with your Tango Baby carrier so please feel free to call or email us.

If you happen to change your mind or need to modify an order please contact us immediately. We will do our best to accomodate you but please note that once an item has been processed and shipped we are unable to make changes or cancellations.

Guidelines for returns and exchanges

We are able to accept returns within 14 days of receipt of purchase, minus the return shipping charges and a $3.00 re-stocking fee. Please contact us for a return authorization number prior to returning your carrier. Items are only eligible for return as long as they are in new, unworn/unwashed condition and still have the original tags and packaging included. Refunds are processed upon approval of item and within 10 business days per original form of payment.

If you are an expectant mom, please include your approximate due date when you place your order and should your carrier not fit correctly, you have up to 14 days after your baby’s due date to return or exchange your carrier for a different size.

All sale and custom items are final sale and therefore may not be returned for a refund or exchanged for another item.

We are glad to exchange an item within 14 days of receipt of purchase for the same item in a different color or size, subject to availability. For exchanges, please include the following: all original packaging and materials, and exchange form along with your sling. Return shipping will be charged to your original form of payment, unless otherwise noted by you. While most items are in-stock, some carriers are limited edition and are subject to availability. Please note that fabric colors can look different depending on the computer monitor and thus can differ from true color hue. Feel free to contact us should you have any questions regarding style or color.

Send package to following return address:

Tango Baby LLC
11807 Drought Pass
Helotes, TX 78023

Questions or concerns regarding our return and exchange process, please email us at: info@tango-baby.com

Orders

Orders may be placed online or by phone. We accept credit cards, PayPal, or you may pay by check or money order. PayPal does not require you to have an account set up with them in order to process an order. If you are sending in a check or money order we will send out your items only once the payment has been cleared.

Please note that a 7.75% tax rate will be charged to all Texas residents.

Please allow 3 weeks for all custom orders. Often you will receive your custom item before the allotted time frame.

Shipping

We ship your order out within 2-4 business days of cleared payment via USPS Priority. All orders do include delivery confirmation but insurance and/or tracking is optional. Please indicate should you want insurance (Express mail includes insurance) as it is not included in shipping cost. Also note that USPS provides tracking only through Express mail, or Global Express. If you would like to track your package, please choose the Express mail option at checkout.

Canada and International orders take 4-7 days dependent upon destination. Additional custom fees may be incurred upon receipt of your order. Please note we are required to list all contents with an accurate description and value of items.

Complementary Gift Wrapping

If your purchase is a gift for someone special please let us know! We will be happy to glam it up at no extra charge complete with a note card and message from you.

Private Policy

Tango Baby LLC values your privacy. We do not sell, rent or share your personal information to third parties.

Terms

By completing your order, you are releasing Tango Baby, its proprietors, and agents from any responsibility in the event of accident or injury that may occur during improper use. Please exercise extreme caution when using your carrier, and review our safety and wearing guidelines. Discontinue use immediately if there are any signs of wear or damage to your carrier.

Contact Information

Tango Baby LLC
11807 Drought Pass
Helotes, TX 78023

Hours: M-F from 9-5
Phone: (210)535-1290
E-mail: info@tango-baby.com